Warranty Policy
At J Lim Diamonds, we stand behind the quality and craftsmanship of our jewellery. Each piece is carefully made using high-quality materials and inspected before delivery.
This Warranty Policy outlines what is covered and how to request assistance if an issue arises.
Warranty Coverage
We offer a 12-month limited warranty from the date of purchase, covering:
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Manufacturing defects
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Faulty clasps, settings, or mounts due to workmanship
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Structural issues not caused by normal wear or misuse
This warranty applies only to the original purchaser and is non-transferable.
What Is Not Covered
The warranty does not cover:
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Normal wear and tear
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Scratches, dents, or bent metals
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Damage caused by accidents, misuse, neglect, or improper care
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Loss of stones due to impact or wear
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Damage caused by third-party repairs or alterations
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Discoloration due to chemicals, chlorine, or cosmetics
Consumer Guarantees Act (New Zealand)
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
You are entitled to:
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A replacement or refund for a major failure
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Compensation for any other reasonably foreseeable loss or damage
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Repair or replacement if goods fail to be of acceptable quality
These rights apply in addition to any warranty provided by J Lim Diamonds.
Warranty Claims
To submit a warranty claim, please contact us with:
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Proof of purchase
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Clear photos or description of the issue
📧 Email: jlimdiamonds.co.nz@gmail.com
Claims are assessed on a case-by-case basis.