FAQ Help Center

About JLim Diamonds

JLim Diamonds was founded by Jenny Lim and is built on a family legacy in the diamond trade that spans generations and continents. With deep roots in Antwerp, Hong Kong, and Tokyo, JLim Diamonds brings international diamond expertise to New Zealand.

We are the best value for money. Because we are a direct supplier.

JLim Diamonds is proudly based in New Zealand, serving customers locally and internationally through our online store.

Our diamonds are sourced through trusted global networks, with supplies coming from major diamond hubs including Antwerp, Hong Kong, and Mumbai. These long-standing relationships allow us to offer exceptional quality, value, and traceability.

Yes. We are committed to responsible sourcing and only work with suppliers who follow internationally recognised standards to ensure diamonds are conflict-free and ethically traded.

Diamonds & Jewellery

Yes. We offer both natural diamonds and lab-grown diamonds, giving our customers the freedom to choose what best suits their values, preferences, and budget.

All our diamonds come with reputable international certification (such as GIA or IGI, depending on the diamond), providing assurance of authenticity, quality, and grading.

We specialise in fine jewellery, including engagement rings, wedding bands, earrings, pendants, and bespoke custom pieces.

Absolutely. We offer a personalised custom design service, allowing you to create a unique piece tailored to your vision. From diamond selection to final design, we guide you every step of the way.

You can reach us via our Contact page or by email. We are happy to assist with enquiries, consultations, and after-sales support.

Yes. We understand that fine jewellery is a meaningful investment, and we encourage customers to contact us for personalised guidance before making a purchase.

Custom Orders

Once you contact us, we discuss your design ideas, budget, and timeline. We then source suitable diamonds and materials, provide design visuals (CAD where applicable), and proceed with production once approved.

Custom orders typically take 4–6 weeks, depending on design complexity and stone availability. We will always confirm timelines before production begins.

Minor changes may be possible during the early design stage. Once production has started, changes may not be possible or may incur additional costs.

Ordering & Payment

You can place an order directly through our website or contact us for personalised assistance, especially for high-value or custom pieces.

We accept:

  • Credit & Debit Cards

  • Afterpay

  • Direct Bank Transfer

All payments are securely processed and encrypted.

Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and financial information.

Pricing, Tax & Documentation

Yes. A detailed invoice and receipt will be provided with your purchase.

Yes. We can provide valuation or certification documents suitable for insurance purposes upon request.

Shipping & Delivery

Yes. We offer secure, insured shipping within New Zealand.

Yes, we ship internationally. Shipping fees, duties, and taxes may vary depending on the destination.

Yes. All shipments are fully insured and trackable for your peace of mind.

Delivery times vary depending on the product and location. Ready-to-ship items usually arrive within a few business days in New Zealand, while custom pieces follow the agreed production timeline.

Returns, Warranty & Care

Returns are accepted in accordance with our Returns & Refunds Policy. Custom-made pieces are generally non-refundable unless there is a manufacturing fault.

Yes. We offer a workmanship warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

Yes. Ring resizing may be available depending on the design. Please contact us for assessment.

We recommend regular gentle cleaning and professional checks to ensure stones remain secure. Detailed care guidelines are available on our Jewellery Care Guide page.

You can use our Ring Size Guide available on the website. If you need help, our team is happy to assist.

If resizing is possible for your design, we will advise on the best solution.

Made to Order Jewellery

Yes. All made to order jewellery requires full payment at the time of purchase. Production will only begin once payment has been successfully received. Made to order items cannot be cancelled once production has started.

Ring (setting only) prices are estimated because gold prices fluctuate daily based on global market conditions. While we strive to keep pricing accurate, the final price may vary slightly if gold prices change between order placement and production. If there is a significant change, we will notify you before proceeding.

Made to order jewellery typically takes approximately 4–6 weeks to produce. This timeframe may vary depending on design complexity, material availability, or peak periods. We will keep you updated and notify you once your piece is ready to ship.

Yes. We provide updates throughout the production process, and you will receive a notification once your jewellery is completed and ready for shipment.