Last updated: December 14, 2025
We want you to be satisfied with your purchase from J Lim Diamonds.
1. Change of Mind
We do not offer refunds for change of mind unless required by law. Please choose carefully before placing your order.
2. Faulty or Defective Items
If your item is faulty or does not meet acceptable quality standards, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993.
3. Return Process
To request a return:
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Contact us within a reasonable time
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Provide proof of purchase
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Include photos or details of the issue
Returns must be approved before sending items back.
4. Exclusions
Returns may not be accepted for:
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Custom or made-to-order items
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Items damaged due to misuse or normal wear
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Items altered by third parties
5. Refund Method
Approved refunds will be processed using the original payment method where possible.